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Sign in to your account to start a new order or manage your existing orders, or get started by registering for an account
Sign in to your account to start a new order or manage your existing orders, or get started by registering for an account
For your convenience, customers may place online orders at any time at https://otwcafe.catertrax.com/. For new clients, you will need to set up a client profile before placing an online order. All orders placed online require confirmation before they will be accepted; confirmation of online orders will only occur Monday to Friday, between 8:00 am to 3:00 pm. This is important to note if you have placed an order outside of regular business hours or over the weekend. Please notify us of any food allergies/sensitivities when you place your order. We are able to customize a menu for your event, please contact us for pricing and suggestions.
We deliver 5 days per week, Monday through Friday from 8:00 am to 5:00 pm. Hot food may not be available for 8am - please check when placing an order. Please contact us for times outside these hours or weekend events.
Our delivery fees vary according to location and time. Our standard delivery fee is $25 within a 5 km radius of our Stokes St location (Queen and Ossington). Beyond this, orders must be a minimum of $100 before delivery. Delivery fees outside of a 10km radius will be charged at $2.50 per kilometer from door to door and the location must be approved before confirmation of your order.
Beverage urns, chafing dishes and professional serving utensils may be rented at a cost of $50 for up to four chafers and two beverage urns. Additional chafers / urns are $5 each. We will make arrangements to pick up catering equipment within 48 hours of your event at no extra charge.
Our deliveries include disposable paper plates and napkins made from recycled materials and are 100% biodegradable. Biodegradable bamboo cutlery may be requested at an additional $1 per person. Please let us know at the time of ordering whether or not you require these supplies.
We ask that any changes or cancellations to existing catering orders be received 3 business days prior to your delivery. Between 3 and 1 business day prior any cancellations will incur a 50% charge and additions to your order will have less chance of approval. Cancellations the day of your event will be charged at 100%. We will invoice you after your event. Payment is to be made within 30 days.
Payment can be made by credit card over the phone; etransfer to otwfinance@workingforchange.ca; EFT (bank info will be provided on request); or cheque made out to “Out of This World Café” and mailed to Out of This World Café, 100 Stokes St, Toronto, ON M6J 1H4.
On site CAMH events may be excluded from equipment rental fees. If you will be paying via CAMH AU, please provide your AU number and approving manager / supervisor name in “Special Instructions” when placing your order.
